Shipping policy

At Naniina, we aim to make your shopping experience simple and stress-free. Below you'll find information about how we process and ship your orders, along with our estimated delivery timeframes.

ORDER PROCESSING

All orders are processed within 2–3 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, tracking information will be sent to the email address provided at checkout.

SHIPPING TIMEFRAMES

Delivery timeframes vary depending on your shipping destination.

UNITED STATES

  • Shipping time: 7–10 business days
  • Total estimated delivery time: 9–13 business days (including processing and shipping)

INTERNATIONAL ORDERS

  • Shipping time: 5–7 business days
  • Total estimated delivery time: 7–10 business days (including processing and shipping)

All delivery timeframes are estimates and are calculated in business days, excluding weekends and public holidays.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this information to follow your order's progress through the delivery process.

DELIVERY DELAYS

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to carrier disruptions, customs processing, adverse weather, public holidays, or periods of high demand.

If your order is taking longer than expected, please contact our support team so we can assist you.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Once an order has been shipped, address changes may not be possible.

LOST OR MISSING ORDERS

If your order is marked as delivered but you have not received it, please check your delivery location and contact the shipping carrier for further information.

If your order is confirmed lost in transit, contact our support team with your order number so we can investigate and determine an appropriate resolution.

CONTACT INFORMATION

If you have any questions regarding your order, shipping or delivery, our team is happy to help.

Email: hellonaniina@gmail.com

We aim to respond to customer enquiries within 1–3 business days.

Nothing in this policy limits your rights under applicable consumer protection laws.